Altitude Trampoline Park

Took my kids here for a fun spring break outing, but it turned into a frustrating experience. I have a special needs child and two neurotypical children, and outings are already challenging—especially with the constant stares. Unfortunately, after just 35 minutes, a rude teenage employee approached me and told me to stand farther away from my daughter because I wasn’t wearing socks. No one had mentioned this rule before, and I had been observing without issue. I explained that my daughter struggles with transitions, and taking her out just to get socks would be difficult. He just shrugged. Frustrated, I gathered my child, my mom, and my boys and demanded a refund. The general manager—who had given us our wristbands without mentioning socks—then lectured me for cussing at her employee. Meanwhile, other employees mocked and laughed at my mom when she pointed out that other people were wearing shoes inside. This place is a joke. Discriminatory, rude staff, overpriced admission, and filthy, chewed-up foam blocks. The music is obnoxiously loud. Never again—we’ll be making the drive to Sky Zone from now on.

Mar 26, 2025 · Hannah McCoy

Didn’t catch his name but this particular employee welcomed my daughter and I into the gym on a very busy morning, asked how we were and made me feel like we knew each other, later on he scanned up a card for us in the arcade, made it a breeze, clearly new his systems as he walked me through everything down to how the machines read our card balance. Fun atmosphere for a daddy daughter day and very nice employees! I even over paid online and they made it right, I would’ve never known. Almost missed the family restroom, which made it a slight panic to change my daughters diaper as the men’s restroom didn’t have a changing station, but no issue, just a heads up to incoming dads. Thanks y’all

Dec 16, 2024 · Ethan Smith

This place is a blast. The staff are wonderful. This place gets really really busy on the weekends and cold days, so account for that. It's gotten pricier, which isn't great, but the memberships are still cheap. Definitely worth going to.

Mar 14, 2025 · Ophelia

Came here to spend a Sunday afternoon with the family. Fun for everyone. Staff was friendly and helpful. Price point was reasonable. The pizza is ordered out, so better than you would expect for a closed venue. The real shining point that moves this venue from a four to a five star though is the staff. We had never been there before and the young man that checked us in was patient and so helpful. Guy was an all star. Missed his name on the tag, but he needs a medal and a bonus!

May 14, 2023 · Tony Skeans

My son's birthday party was awesome! Staff was amazing our server was above and beyond! Got Groupon which saved me money, had 10 people 2 large pizzas, water, free t shirt, free 1hour jump return visit , 2 hours jump time for the party with food or cake in-between it is rushed but I'd recommend doing it fast or waiting until after the party other then that everyone was happy and it went very well!

Jul 07, 2022 · B Butz