Get Air Trampoline Park

Wow. This place went downhill. Lots of lights burned out, it’s pretty dark in the little kid section - where you wouldn't want it to be dark. Oh the bathroom…. No paper towels, no soap, no toilet seat!!, no toilet paper, lights burned out in there too. The kid at the front desk was like “yeah some kid ripped off the toilet seat, sorry”. I had to go next door to planet fitness and they were nice enough to let me use the bathroom. There are holes that look to be kicked in the wall back by the bathroom and panels disconnected. For the music - there seems to be only one speaker working in the way back corner. The place just looks like no one is maintaining it. It looks considerably different from the last time we were here.

May 26, 2024

Called first thing this morning to see if they were open and was told yes. Buy tickets online and get there and the doors are locked and they are closed. Call the number again and am told they are open. I tell them I’m there in person and they then mention they are at a call center and can’t help. I ask about a refund to be told the tickets are non refundable…. Call twice to be told they are open and buy tickets and you won’t refund them when a customer was blatantly lied to twice… GREAT customer service I sat with the utmost sarcasm.

Jan 11, 2025

Attended a birthday party here yesterday and the space was pretty decent for our kids. The room was split between two parties with a divider in the middle, so once everyone was in that space we all realized that there wasn’t any A/C blowing from the vents back there. The park area you could feel the air out there but not in the party room which we rented. The children had so much fun in the foam pits and on the trampolines. There were a few games that were out of order but the children enjoyed the ones that they could play. Overall the children had a fantastic time but the lack of A/C in the party room just didn’t do us justice for this establishment.

Aug 27, 2023

The High Point facility is very clean and the front desk person was so pleasant and friendly. There wasn't a lot of people so my 5 and 12 year old had an amazing time.

Dec 01, 2024

We went for a birthday party over the weekend and this place was so run down and dirty. It was very dark, with a lot of light fixtures out and the party area and restrooms were not very clean. The staff didn't seem to be paying any attention to anything as most of them were sitting around in their phones. I would recommend any of the other indoor play parks in the area before going to this one.

Nov 13, 2024