iJump Trampoline Park

I just want to respond to the owners response of their employee Rosie. You were given bad information unfortunately. I'm glad you trust your employee but we spoke many times on the phone and from the start there were mistakes. From double charging us on the deposit to, scheduling the wrong room and us trying to correct it but, then being told the room was now booked in our time slot. At this point we had sent out invitations so the time was locked in. Her solution was to upgrade packages but keep our price as long as we didn't go over twelve jumpers. That part is correct but she never told us the room would not be on the ground floor with the kids. Obviously when we got there there were questions. She didn't even try to be professional. My wife stated she booked a ground floor room but, that is all she was able to say because, she was cut off by your employee. Rosie was obviously in a bad mood. At this point we are stuck is not like we are going to tell our six year old ( that's right he's six not eight. Just another mistake she made after being told three times) sorry your birthday is canceled because of the mean lady l. So we went upstairs. I'd like to point out this interaction was maybe two minutes we weren't crazy customers trying to argue or being "Karens". After taking things upstairs I went and asked Rosie for her name for the review, she gave it but rudely. At this point I said " I don't know if you're having a bad day and I know that customer service sucks but it's never okay to treat a customer how you did today acting like a b word to a customer is never a good thing." So if that is the profanity you implied in your response I think once again you received bad information because the actual word was not used nor did I really call any one that. All in all if you say she's been a model employee for years I have to assume that is true and maybe she had a bad day. I would caution you for the future though. As for my family we will be choosing one of your competitors for future events and we will strongly recommend to others to stay clear as well. One more helpful tip, you may want to dust and do some cleaning it didn't look good from the balcony area in fact it was pretty gross. Reply if you want but this is the last energy I am willing to give this. At the end of the day you'll believe your employee i was just trying to give you a heads up. Good luck in the future.

Feb 04, 2025 · Tyson Moore

I typically don't write reviews, but I felt this one was necessary: We had a two hour private party to celebrate our family's November Birthdays tonight, for a total of thirty jumpers. Our experience was exceptional. The staff, which does consist of younger individuals, was on par with their customer service. They made certain that the facility was clean upon our arrival, which isn't easy when you have "open sessions" prior to a large party arriving. They helped out with the parents filling out the release waivers, they respectfully watched over the facility to make sure everyone was being safe, they initiated dodge ball matches (which they joyfully participated in), and they interacted with our group to make sure every patron was enjoying their experience to the fullest. This was a memorable event for our group and I truly appreciate the staff for being so outgoing. Thank you.

Nov 15, 2024 · Mr. CUVY

First of all the facility is fine for a kids party, this review is more directed at a staff member. I understand that working in customer service is not easy but, it's what you signed up for! Rosie is the person who set up our room and totally dropped the ball initially. Making it necessary to call multiple times to get things sorted. The one thing we asked for was a room on the ground floor. Well we get here and she informs us curtly, that we knew that our room was upstairs. My pregnant wife obviously upset starts to explain that we in fact, ordered a ground floor room. At this point my wife was cut off and, told that she didn't remember the conversation and that she(Rosie) made it perfectly clear where we would be. At this point we have no other options so we continued with the party in the room we didn't want. I just feel like if they hired someone with more life and professional experience the buisness would be much better off. Until then I will take my family elsewhere and recommend others do the same. I'm not an advocate for people losing their jobs but I feel some training is definetly in order! End of rant hope you guys can do better!

Feb 01, 2025 · Tyson Moore

So many bad reviews and I'm not fully understanding why. Every time I've brought my kids here, we have all had a great time. The place is clean, the employees are nice and, the other parents had control of their own children. I don't have anything negative say about this place. We will definitely be back.

Mar 20, 2023 · Ryan's Reviews

They should an área for Adults and one for kids. Adults jumping together next to small kids which is very risky and dangerous. I don’t think I’ll be bringing my kids here again.

Jan 21, 2025 · WILL