Moore Escape Rooms

Experienced this place on a Sunday. From the moment we arrived it seemed like the lady was unhappy we booked an afternoon appointment. The monitor in the room did not work. We had no timer and no immediate access to clues. The lady had to walk to us to give us clues. All Interaction was very short with little discussion. By far the worse interaction with a room manager we have ever experienced. With no visibility of time, no speaker or way to hear the room manager,we were denied clues because we were within 5 min. We still had two to use. There were no other people present be we felt rushed out. The room was a single room and we were told that all are the adventures were single rooms. We would not recommend this escape room location as there are better locations that we feel are more engaged with the customer and the entire room experience.

Jan 19, 2025 · Jerry Osborne

Host was rude. Didn't make you feel welcomed at all. Rudely amd quickly explained the direction of the room and how to operate the locks. For the price that is payed should have more help or better clues to help navigate the room.. I will not go back and really ruined my hope for future escape rooms

Jan 22, 2025 · perry benjamin

My wife and I came here for our first time trying an escape room, and we had a blast! Highly recommend! The staff member there was very helpful and cheerful. The room we played in was well thought out, and we found it contained genuinely creative and challenging puzzles. With it being our first time doing something like this, we ultimately lost the game, but it seemed like we were really close! (we absolutely loved that it challenged us). Makes us want to come back and do better next time!

Oct 13, 2024 · Daniel Corder

We came for my daughter’s birthday on 01/19. We signed the waivers and went into the intro room. After the video she came to explain other things. She talked VERY FAST and didn’t enunciate ANY of her words so we had no clue how to use the locks. We had to use hints and when hints were given she still talked SO fast and we had to ask her multiple times to slow down and enunciate her words. All she said was “sorry”. I actually had one of the codes figured out earlier but didn’t think I did because the lock wouldn’t open. Later she then came in because we complained again about the lock not working and when asked if this is the right code…Yep it was the right code but she again expected us to know how to use the lock. Its the type realtors use I found out after. She acted annoyed that we needed help using the lock and that implied we were stupid because we didn’t know how to use that type of lock. Then up/down/left/right style locks, she again had to help us learn how to use them multiple times because she talked SO fast. She never explained how to “reset” that type of lock. Actually…she may have but she talked so flippin fast we probably missed it. I’m a fast talker and usually can follow one but if you can’t move your lips to enunciate your words you shouldn’t be giving instructions. What a waist of $171.75!! It would have been more fun if we were just given good and proper instructions on how each type of lock logistically worked. I’m a puzzler and love a challenge but this was a frustrating experience. Train your staff better! And if can’t train your staff to enunciate clear instructions, provide written/visual instructions on how each type of lock works. Canva.com can help you. Won’t be back and everyone should avoid this place until they hopefully fix it.

Jan 20, 2025 · Jacey Martin

Well, I didn't get a chance to play here. The website doesn't work on phones - at all. One was not able to select any room - each time you would, the website would just lock up and accept no more clicks. The same would happen if you'd chose to visit the "desktop version" - so it's not just the mobile site. We were in the area and close to the first offered time slots (which are visible before clicking anything on the broken website), so we decided to drop by. The building was shared by several small companies, not well lit, and smelled rather like mildew. We found the office but it was dark and closed and nobody present, just a sign outside that they accept no cash. This was in the afternoon. At this point I gave up. Given the other reviews I have read before posting this it was probably for the better. Don't bother replying to this, fix the website at the very least.

Nov 07, 2024 · Oliver Korpilla