Urban Air Trampoline and Adventure Park

We had my grandson’s 2 birthday here today and I will say I was VERY DISAPPOINTED in the service we received. The attendant Olivia did not tell us anything about how they tend the party. I had to ask about when they would bring the pizza. Geesh for it to be a party and they are supposed to be the attendant, she should have given us a run down as soon as we came in. Poor customer service. I even had to ask about the free shirt we were supposed to get. That’s just ridiculous!!! Now I will say the attendants at the play stations…they were ON POINT and attentive. Kudos to them !!!!

Nov 09, 2024 · Tamechia Nedds

I had a fantastic experience with Nora! From the moment I reached out, regarding my party she was friendly, professional, and eager to help. She went above and beyond to ensure my issue was resolved quickly and even followed up to make sure everything was perfect. It's rare to find such attentiveness these days, and I truly appreciate it.

Feb 27, 2025 · priscilla vazquez

I just want to say that I don’t write reviews unless I feel like I got exceptional service, so with that being said I want to praise a young lady by the name of Elizabeth who was working the front counter. She gave us great service and address some of our complaints in a very professional manner and was very sweet to my son. Over all she went Beyond the call of duty and just wanted to take some time to Thank her publicly.

Feb 22, 2025 · albert colunga

I had the best experience at Urban Air today. The place was empty and it was just me and my 13 year old sister from Big Brothers Big Sisters and the manager assigned one of the team members at Urban air to be our personal guide/helper. Julian was AWESOME! His customer service really elevated the whole experience. We will be back! Thanks for a fun day.

Feb 25, 2025 · Holly Waters

Today when arriving was a bit Shakey.... because they couldn't find id PD $94 ahead..? Then suddenly Gabby began making sense of the problem and all was good! Thanku for helping me make my youngest grandsons day!! Thanks also to Isaiah at the concessions... most helpful making sure I got everything I was suppose to.....and Brody...a BIG THANKS for you to go above and beyond....sorry about the spill!! Thanks to you all..ropes girl t👀!l....they had a blast!!

Oct 19, 2024 · Nonna McCarty