Escapology Mentor

Welcome to Escapology Mentor, an amusement center located at 7300 Palisades Pkwy, Mentor, OH 44060, USA. As featured in our Theme Park Directory, Escapology offers themed escape room experiences for local users. However, recent customer reviews indicate significant issues that potential visitors should be aware of.

Multiple reviews describe very negative experiences at Escapology Mentor. One reviewer warns others to "BEWARE THE MANAGER WILL SCAM YOU." This serious accusation stems from an incident where the room experienced multiple breakdowns, including peeling sensors and malfunctioning digital props. The game master was described as a rude young individual who even asked the group to reschedule so he could leave early. The hints provided were reportedly unhelpful, either for completed puzzles or direct answers to upcoming ones. Additionally, the room was not properly reset, with missing pieces hindering puzzle completion, and the game master admitted to not knowing where the missing items were.

Following this poor experience, the reviewer left feedback and was offered return tickets by the manager, with instructions to call to redeem them. However, when the group attempted to do so a month or two later, each member received a text reply stating "I’m sorry I think you have the wrong number." This alleged ghosting occurred even after the group had removed their negative review, suggesting a deceptive practice. Further, when the group returned to the same location for bowling and tried another escape room at full price, the game masters that day were excellent and confirmed that the manager had indeed provided the correct phone number previously. This reinforces the claim of intentional avoidance by the manager.

Another recent review also detailed numerous issues during their escape room experience. These included the host taking the whiteboard marker, leading to a delay in solving puzzles, and the group being locked in a room for 20 minutes due to a malfunctioning "exit" button. Despite continuous attempts to signal through a visible camera, no staff came to their aid until the time for the room had expired. While the hosts apologized, no further compensation or resolution was offered for the significant time lost due to this entrapment, which amounted to one-third of their allotted time.

It is important to note that one of the reviewers mentioned having "great experiences previously," indicating that the current issues might be a decline in service or inconsistent quality. However, the recent, detailed negative feedback, particularly concerning the manager's alleged behavior and significant operational problems, raises serious concerns about the current state of Escapology Mentor.

In summary, while Escapology Mentor in Mentor, OH, may have provided positive experiences in the past, recent reviews strongly suggest significant problems. These include allegations of scamming behavior by the manager regarding promised resolutions for poor experiences, poorly maintained escape rooms with frequent technical malfunctions, rude and unhelpful staff, and serious safety concerns such as customers being locked in rooms due to faulty equipment. Potential visitors are strongly advised to exercise extreme caution and consider these recent, serious complaints before booking.

Given the severity of the reported issues, it is recommended that potential local users research recent reviews from multiple sources before considering a visit to Escapology Mentor at 7300 Palisades Pkwy, Mentor, OH 44060, USA. You can attempt to contact them at (440) 527-8056 or mobile +1 440-527-8056, but be aware of the reported customer service issues.