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***dirty, dangerous, and rude staff*** Wow, I never write bad reviews but Genna not only suggested it, she told me how to spell her name, and recommended I call/email her manager, Stephanie. Her exact words were “I’ve been trained to be rude to customers when they have attitudes.” My 10 year old daughter is still in awe about that statement. She explained that each person needed to fill out a waiver. Cool, been here a dozen times. I filled out my elderly mother’s because she isn’t fluent in English and doesn’t own a computer. Once waivers were filled out, Genna raised her voice in a degrading “customer service/Karen” voice saying “I saw you fill out your mother’s waiver!” Just a nasty person. She was in the mood to argue and wouldn’t stop going tit for tat. It was shocking how badly she wanted to argue. She was also disheveled and appeared unbathed. Interesting for a company to be so concerned with safety when the sidewalks were not shoveled or salted and park equipment was broken without a caution sign. To make matters worse, I was overcharged and instead of apologizing, Genna blamed it on me! If Genna is going to be around children in a chaotic environment, I hope her manager re-trains her. Genna was even heard on the phone speaking with Stephanie about me and my mother, probably to get ahead of this review. This whole, be rude to customers doesn’t seem like a good business model, especially since the park itself is dirty and extremely rundown. Bathrooms smell like sewage, drinking fountains have been broken for months, tornado game barely spits out wind, and equipment is broken . This isn’t the only bad review Genna has gotten. I have read several about her. I recommend customers check out Jump n Slide Adventure Park- comparable prices and the park is pristine, with a stellar staff!

Feb 19, 2025 · Silvia Armour

Employees are rude. One employee was demanding my kids names, threatening to throw them out, over the actions of other kids bullying. Said employee ran off when my kid got me involved. Place has an awkward layout, not many places for parents to sit, aluminum prison stools are not comfortable. Closed snack bar upstairs has unlabeled spray bottles of chemicals all over the service counter. Overall floors, counters, and high touch areas look like they've never been cleaned. 0-out of-5 stars, highly recommend skipping and taking your hard earned money elsewhere. Plenty of businesses with friendly staff that want your business in this area. Clear sign of poor management and absent ownership.

Jan 04, 2025 · Aaron

Stephanie was awesome and took great care of us when we came in! She made the check in process easy. The facility was clean and warm (great when it’s -5 outside) and the kids had a great time

Feb 15, 2025 · Jullian Montgomery

Not impressed! I have two boys who play together or by themselves, they’re not overly social. However, they were associated with a large birthday party group of boys and were threatened to be thrown out. Both my husband and I stayed inside the facility but the female worker would rather bully & harass an 11 year old than speak to the parents directly. I watched my children and they did nothing wrong and we’re not apart of the birthday party (who were also not doing anything wrong btw, albeit loud but nothing more). There were also half the play areas than what was advertised online and no seating for adults other than wildly uncomfortable prison grade stools. The cleanliness, lack of hand soap & paper towels in the bathroom, and just plain rude & miserable front desk staff left a lot to be desired.

Jan 04, 2025 · Kate Pyne

Great place for our grandad great grandchildren. Both Gena and Jewels were so helpful for our first visit and in taking advantage of your holiday ticket sale. I purchased 3 for christmas gifts. Great employees to deal with. Gena extremely knowledgeable with the whole operation and Jewels was so helpful too. Will recommend in the future and will be back!

Dec 01, 2024 · JEANINE GOULD