Great Room Escape

Great fun! Some hints, divide and conquer - don't have multiple people working on the same thing because it slows you down 2nd USE THE HINTS! We got down to 15 minutes before even looking at the clock and got to the last puzzle then failed, had we used more hints and managed our time better we would have won for sure! Definitely expensive though, huge downside and only reason I'm giving 4 instead of 5. They offer discounts when you buy tickets the same day as you play, but at $160 for 4 people for 1 hour it's a bit out of the realm of realism. Definitely fun, but at best gonna be a once a year thing for thY price range. Also, please add a little more light to The Quest, we struggled just to read the key that it really slowed us down

Mar 09, 2025 · Joel McGee

Great a place for an activity with friends, family or a date. The rooms are amazing and there are multiple different options to choose from. The Vampire one was my favorite as there are multiple rooms you have to get into, animatronics and overall just fun. We have a group of friends that have done them all and you won't be disappointed, unless you don't escape then you might be.

Nov 12, 2024 · Jayson Alexander

We did all the rooms here, two of them twice. We got to meet the owner and he is a very nice person. All the rooms are a lot of fun. The details and puzzles are extremely well thought out and engaging. This is one of my families favorite places to go for a family activity. I would give them 6 stars if I could.

Feb 07, 2025 · Janiene Powell

My co-workers and I went the the Great Room Escape today for a team building activity. There were so many amazing details and puzzles that make you think and keep you entertained. It was my first experience ever in an escape room and it did not disappoint!! We had so much fun and even managed to escape. 🎉 Do it... I triple dog dare you!

Jan 30, 2025 · Munkey Munch

We just finished the Mobster escape room, and while it was fun, several frustrating aspects took away from the experience. First, when we asked for hints, there was a significant wait time, which cut into the time we had to complete the room. This made it difficult to maintain momentum and solve puzzles efficiently. Additionally, we were new to escape rooms and didn’t know what certain sounds meant. We weren’t informed about them beforehand, which caused confusion. I assume this was because our account was mistakenly categorized as bounce-back passes, leading the staff to assume we had been there before. Second, the paint-matching puzzle on the door was unclear. The paint colors on the door didn’t match the ones on the paper, and some were so similar that they were nearly impossible to distinguish. A helpful fix could be adding small markers—such as shapes or directional indicators—on both the paint and the door to provide better guidance. Additionally, the peephole puzzle was frustrating. Looking through it, we could see multiple numbers with no indication of which one was correct. A simple solution could be blacking out the unnecessary numbers so that only the relevant one is visible. I mentioned this to a staff member, who agreed and said they would pass along the feedback, but this issue really impacted our experience. We also weren’t told that the hints would be very random. We asked specific questions out loud but never received direct answers, making it unclear whether the staff could hear us at all. Meanwhile, we could hear employees giving instructions to other rooms, and at times, when we could make out what they were saying, we realized they were helping another group—not us. This added to the confusion and took away from the immersive experience. On the booking side, there were issues as well. I called to book because I had Admit One passes (not bounce-back passes) and requested a military discount. The staff incorrectly categorized my passes as bounce-back and then said they couldn’t apply multiple discounts in one transaction. Had I known, I could have easily done separate transactions. Additionally, they required me to come in person to show my military ID instead of allowing me to send a photo. More frustratingly, they processed the payment before confirming the final cost with me. While I understand that the discount was small, the gesture matters, and better phone etiquette would have improved the experience. Overall, while the room had potential, the combination of unclear puzzles, delayed and unhelpful hints, and frustrating customer service made it difficult to fully enjoy. It also made team-building harder due to the added stress. With some adjustments, this could be a much better experience for future guests.

Feb 22, 2025 · Jacqueline Peterson