Sky Zone Trampoline Park

Matt and Ethan were my party hosts and I took a picture of them because of how good they are with the kids. We had my son’s birthday party here, 30 kids showed up and these guys were exceptional getting all the kids together. Doing the activities together and getting all the kids involved, great time and I am coming back

Sep 29, 2024 · Steven Carpio

We were told when entering about the construction and that everything was open. Not true half the area is closed with the construction then we go to the slide and zip line and are told that is closed also because there is not enough staff. OK final straw go out to get a refund and then the 4 staff standing around at the desk tell the one employee to open the slide and zip line. He was less then happy to do so and was pissed everything my kids wanted to go on. They are all on break and others phones more then working

Sep 14, 2024 · Matt Harmish

So today was best friends sons birthday weekend and he was dying to come to Sky Zone. Unfortunately when we all got there we were dissatisfied to hear that they had a power outage. There was no notification of this power outage online nor did we get any updates until the whole group of us drove there. So once we got the news needless to say we were frustrated and upset, as were the kids. Time is valuable and we had wasted our time driving to a facility with an outage. I get things happen but there is always a way to notify the customers or atleast give another solution with some sort of discount than the little one we got and the free T-shirt. That for me did not mean a lot epically the fact that we still had to drive to a whole other location and pay more money once we got there. The kid at the counter was very nice but besides that their overall business skills poorly lack and need to improve. We next were told to drive the kids to another location and what was were we supposed to do on the kids birthday so we all trooped him and his friends to the New Rochelle location which is even further from their house (and the other children). Once we arrive here we are told this location is $5 more per person and it's had basically nothing to do compared to the first location we had picked out. I found it outrageous that we were not even told about this price hike plus the fact that we were charged this due to a situation that was completely out of our control. They had a lot less variety for the kids to do AND HALF of the trampoline areas were closed the whole time. Then they closed off the obstacle course because it was only open for a reserved birthday parties. This was lack of communication and complete incompetence in the owners or managers working for charging more, for not informing customers of outages, for no vouchers for anything free or discounts. Just horrific customer service. The hours and amount of of money spent upsets me and all the mothers involved especially the birthday boys mother. I would never ever recommend this facility to anyone I know after what I experienced today. Complete failure on customer service and lack of care others time. The poor birthday boy was very upset and let down. Again I am still in total disbelief of such a disgrace of customer service that was NOT provided today.

Feb 17, 2025 · Alyssa Tambini

Teenagers are not under control. They beating up the younger kids. The management is horrible. They don’t care. I don’t suggest you to go and leave your kids there. They should be more strict with rules. They just slap my son at the basketball field. I will never ever come back again

Jan 04, 2025 · Serdar Kilerci

Place is practically empty, staff just walks around on their phones and look at you periodically. The game card machine doesn’t work properly. And charged me for points I never received. And then the cherry on top, to save myself 30 bucks I had to become a member….rather make a suicide pact with myself.

Dec 31, 2024 · john leca