Spellbound Escapes

Welcome to Spellbound Escapes, located at Tanger Outlets at Foxwoods, 455 Trolley Line Blvd Ste 540, MASHANTUCKET, CT 06338, USA. You can contact them at (860) 222-8424 or +1 860-222-8424.

Spellbound Escapes, featured in the Theme Park Directory category, provides escape room experiences with challenging puzzles and high-quality props. However, customer reviews indicate mixed experiences, particularly regarding group dynamics and website fees.

Customers have generally praised the "very difficult puzzles" and "high quality props," indicating a well-designed and engaging experience. The staff is also described as "friendly" and "very kind and helpful," contributing to a positive atmosphere.

However, a significant concern raised by customers is the "6% convenience fee" charged on their website. Customers have found it "cheaper to reserve over the phone," suggesting a potential issue with the website's pricing structure.

Regarding the escape room experience itself, specifically the "Laughing God Temple" room, some customers have suggested improvements. They have recommended adding "more sound effects and music" to enhance the immersive experience and make it feel "more interactive and realistic." Suggestions for "more props" and "better quality props" have also been made.

A recurring issue is the experience of sharing a room with another group, particularly families with young children. Customers have reported instances where the children "took over almost all of the games and their blocks/pieces," leading to a less enjoyable experience for other participants. The lack of sharing and the parents' dismissive attitude have been criticized.

Customers have suggested that the "host should talk to groups beforehand about splitting up tasks and allowing each group to take turns and share accordingly" to avoid such situations. This highlights a need for better group management and communication from the staff.

Key features and services (based on customer reviews):

• Challenging escape room puzzles.
• High-quality props.
• Friendly and helpful staff.
• Website convenience fee (6%).
• Mixed experiences with shared rooms.
• Suggestions for improved immersion and group management.

Spellbound Escapes at Foxwoods offers challenging escape room puzzles with high-quality props. However, customers have noted issues with website fees, mixed group experiences, and suggestions for improving immersion and group management.