Champlain kids zone

Welcome to Champlain Kids Zone, located at 60 Smithfield Blvd, Plattsburgh, NY 12901, USA. You can contact them at (518) 566-4582 or +1 518-566-4582.

Champlain Kids Zone, featured in the Theme Park Directory category, provides an indoor play area designed for young children. While the venue is appreciated for its kid-friendly environment, customer reviews reveal significant concerns about the quality of service.

Customers have noted that the "place is great for kids," indicating that the play area itself is enjoyable and suitable for children. The venue is described as a "nice place to give younger ones a break," suggesting it serves as a good option for families seeking indoor entertainment for their children.

However, the customer service has been heavily criticized. One customer reported a frustrating experience where the employee "didn't know how to give us a day pass," claiming ignorance about its existence. The employee was also described as "bored" and "no responsible on the floor to help."

Due to the employee's lack of knowledge and assistance, the customer was forced to pay the "hourly rate" instead of the desired day pass. Payment issues were further complicated by the lack of change, requiring the customer to pay by card.

The customer's decision to stay was solely based on "pleasing the kids," indicating that the venue's appeal to children outweighed the negative service experience.

Key features and services include:

• Indoor play area for children.
• Activities suitable for young children.
• A place for children to have fun.

Areas of concern noted by customers:

• Poor customer service.
• Lack of employee knowledge about services.
• Unhelpful and bored staff.
• Payment issues.

Champlain Kids Zone offers a fun play area for children, but potential visitors should be aware of the reported issues with customer service. The lack of employee knowledge and assistance may lead to frustrating experiences. While the venue is suitable for young children, the service problems may detract from the overall enjoyment.