Escape Room South

Bar Event

Escape Room South ico

(57)

Theme Park Directory

Washington County . Pennsylvania

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  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • +1 724-579-5826
  • www.escaperoomsouth.com
  • 1007 Waterdam Plaza Dr, Canonsburg, PA 15317, USA

Operating Hours

Monday Closed
Tuesday Closed
Wednesday 5:00 PM - 10:00 PM
Thursday 5:00 PM - 10:00 PM
Friday 5:00 PM - 10:00 PM
Saturday 11:00 AM - 10:00 PM
Sunday 2:00 PM - 10:00 PM

Escape Room South Introduce

Welcome to Escape Room South, located at 1007 Waterdam Plaza Dr, Canonsburg, PA 15317, USA. You can contact them at (724) 579-5826 or +1 724-579-5826.

Escape Room South, featured in the Theme Park Directory category, provides escape room experiences. However, customer reviews indicate a significant disparity in service quality and overall satisfaction.

One customer reported a "terribly unprofessional" experience, citing issues with reservation management and staff communication. They described a situation where a confirmed reservation was changed without proper notification, and upon arrival, the facility was closed. After multiple calls, staff offered to have someone "come in for your guys," which the customer found unacceptable. They requested a refund and stated they would not return.

Conversely, another customer reported a "great experience," praising the "super fun" activity and the "nice and helpful" owner. They specifically mentioned a successful escape and a positive birthday celebration for their daughter.

The contrasting reviews suggest that while some customers have had positive experiences with Escape Room South, others have encountered significant service issues that impacted their enjoyment.

Potential visitors should be aware of the potential for inconsistent service and consider this when making reservations.

Key features and services (based on customer reviews):

  • Escape room experiences.
  • Potential for fun and enjoyable activities.
  • Potential for unprofessional service and reservation issues.
  • Varying levels of staff helpfulness.

Escape Room South in Canonsburg offers escape room experiences. While some customers report a fun and enjoyable time with helpful staff, others have experienced significant issues with unprofessional service, including reservation mix-ups and no-shows. Potential visitors should be aware of these contrasting experiences.

Photos

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Location

Customer Reviews

Terribly Unprofessional. If I could give zero stars, I would. We called Sunday night to make a reservation for Monday evening, talked to a woman on the phone, everything was perfectly set up for a 7pm reservation on Monday. The person from our party who booked it received an email during the day on Monday saying they were closed and we were automatically re-booked for 7pm Wednesday. After calling and talking to the same woman on the phone, we got it figured out that they were in fact open and we could come in. Showed up. Doors Locked. No one is there. After calling 2 times, with no answer, the same woman picked up my 3rd call. Stating they were in fact open, discussed why my reservation was changed, and said “Let me call the girl who should be working to see if she can come in for your guys.” No. We asked for a refund, and will not be back.

Mar 10, 2025 · Alena Hlavsa

Great experience, super fun! The owner was so nice and helpful and we escaped, just in time! Highly recommend for a fun activity. We went for our daughter’s birthday and she had a blast.

Aug 30, 2024 · The Grand Floridians

I went to the escape room south with a bunch of friends for their opening night of their farm themed escape room. I’ve been to a few escape rooms so I wasn’t new to the process. I really like how this facility in particular has an icebreaker of sorts before you enter the room to kind of train you for what kind of puzzles you’ll be looking for. I was however a little disappointed when we entered the room and one of the very first clues was left open. While it might’ve advanced our escape time a little bit, it really threw us off because it didn’t appear to be a clue because it wasn’t assembled, it was just there. Then about halfway through there was another misplaced clue. When we talked to the owners about it afterwards they indicated that they would have us back for another run when the theme changed (we thought we were getting a complimentary pass due to their error). We got an email coupon for like $5 off. :-/ Overall I enjoy this escape room, it’s location, the complexity of the puzzles and the employees. It is not the most organized or in-depth escape room that I’ve been to but I would return for sure.

Apr 29, 2020 · Emily Papa

This was such a fantastic experience for my whole family! The room was so well done, the place was convenient to get to, and the staff was kind and interactive which made the experience even more fun. We will definitely be back & recommending it to our friends! So thankful to have this as a fun family activity in our area!

Dec 21, 2023 · Christine Y

First off the Game Master was fabulous- thank you Alyssa (sp)!! She brought the overall experience from a 2 to a 4. The room eh. Interesting concept with nicely themed puzzles. Unfortunately, several puzzles require either external knowledge of some relatively higher education and/ or luck. A few tweaks to provide direction and/or guidance on more esoteric subjects would have made a world of difference. I've played 20+ rooms and my wife 30+ and this is not the first we've seen a couple others in the past that had this same flaw. Better rooms will put posters up or some other way of explaining concepts that are not common knowledge. It's still up to the players to discern what they reference and apply it, but you aren't left frustrated for not having retained PHD level knowledge of very specific subject matters.

Jan 12, 2024 · Chris R